If you're gathering your log for troubleshooting purposes, please send us the following file(s) in an email to vpnsupport@getadblock.com or in a reply to our request for your log.
Windows
If you can open the AdBlock VPN menu:
- Go Preferences (three horizontal lines).
- Select Help & Feedback.
- Click on the Show Data Folder. A File Explorer window where you should see “AdBlockVPNLogs” listed.
- Drag and drop the “AdBlockVPNLogs” file into your message.
If you can’t open the AdBlock VPN menu:
- Open File Explorer and in the address bar, type in %programdata% and hit the Enter key.
- In the local program data folder that opens, navigate to AdBlock > AdBlock VPN > Data.
- Drag and drop the “AdBlockVPNLogs” file into your message.
Mac
- Click on the Finder icon on your Dock.
- On the top Menu bar, select Go > Go to Folder (or use the hotkey combo Shift + Command + G).
- Paste the following into the field: ~/Library/Caches/AdBlock VPN/ and click Go.
- Drag and drop the AdBlockVPNApp.log file to your desktop.
- On the top Menu bar, select Go > Go to Folder again.
- Paste the following into the field: /Library/Caches/AdBlock VPN Provider/ and click Go.
- Drag and drop the AdBlockVPNProvider.log file to your desktop.
- Attach the .log files to your message.
Mobile (Android and iOS)
- On your mobile device, tap the AdBlock VPN icon to open it.
- In the application drawer, select Settings and enable "Send diagnostic data".
- Return to the application drawer and tap 6 times on the AdBlock icon. A new category called "Debug” will appear.
- Tap on Debug and toggle the Diagnostic logger on (it will display in blue).
- Reproduce the issue you are experiencing, go back to the Debug menu, and tap Upload log file.
- After uploading is finished you will get a serial number with the name of the log.
- Take a screenshotof the screen with the serial number and attach it to your message.