If you see a connection error or are having trouble connecting, the steps below may help.

  1. There is a 6 device limit that can be used with your AdBlock VPN account. If you think you might have reached the limit, go to your Account Management page and remove any unused devices.
  2. In some cases you may see the "VPN cannot connect to server" error. If you’re seeing this error or just can't connect, first try connecting to another country as there may be a problem with the server location you are accessing.
  3. If you're unable to connect to any country, try restarting your computer or device. Many problems can be fixed just by turning your device off and back on again.
  4. If you are still unable to connect, try reinstalling AdBlock VPN. Be sure to restart your device before installing again.

If none of the steps above help, please reach out to us and include a copy of your logs: How to Provide Your AdBlock VPN Logs

Why don't some websites and apps work with AdBlock VPN?

You may find that it's not possible to use some websites while you have a VPN enabled. Many streaming sites are known for detecting VPNs and blocking access. In these cases, deleting your browser cache and cookies or using the browser in incognito mode might also help. In some cases, you may need to disable AdBlock VPN to use these sites.

Likewise, some apps don’t work with the VPN enabled. On Windows certain apps or services like Microsoft Office, OneDrive or Adobe Cloud encounter connection issues when used with an active VPN. We recommend disabling AdBlock VPN when using these services.